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Terms & Conditions

Coastal Rural Traders Pty Ltd
Last updated: May 2026

1. Introduction

These Terms & Conditions govern your use of the Coastal Rural Traders website and your purchase of goods from us. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions and our associated policies.

Coastal Rural Traders Pty Ltd (“we”, “us”, “our”) operates this website and supplies the goods available for purchase.

2. Definitions

  • “Account” means a unique profile created to access parts of our service.
  • “Goods” means the products offered for sale on our website.
  • “Order” means a request by you to purchase Goods from us.
  • “Service” means the website and online store.
  • “You” means the individual or entity using the Service or placing an Order.

3. Eligibility to Purchase

By placing an Order, you warrant that you are at least 18 years old and legally capable of entering into binding contracts.

4. Your Information

To place an Order, you may be required to provide personal information including your name, email address, phone number, billing details, and shipping address. You confirm that all information provided is accurate and that you are authorised to use the payment method supplied.

We may provide your information to third‑party payment processors solely for the purpose of completing your transaction.

5. Pricing, Taxes & Availability

All prices displayed are in Australian dollars (AUD) and include Goods and Services Tax (GST) at 10%.

Prices, product descriptions, and availability may change without notice. While we aim to ensure accuracy, errors may occur. If we identify an error after you place an Order, we will contact you to confirm, amend, or cancel the Order.

6. Order Acceptance & Cancellation

Your Order is an offer to purchase Goods. We reserve the right to accept or reject any Order for reasons including (but not limited to):

  • Goods being unavailable;
  • Errors in pricing or product information; or
  • Suspected fraud or unauthorised transactions.

If we cancel an Order after payment has been processed, you will receive a full refund.

7. Delivery & Timeframes

We aim to dispatch Orders within 1 business day. Delivery timeframes are estimates only and may vary due to factors outside our control.

Your rights under Australian Consumer Law (ACL) still apply. If delivery is unreasonably delayed, you may be entitled to a replacement, a refund, or cancellation of the Order. We will notify you of any significant delays.

8. Risk & Title

Risk in the Goods passes to you upon delivery to your nominated address. Title passes once full payment has been received.

9. Returns, Refunds & Consumer Guarantees

Australian Consumer Law (Mandatory Statement)

Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Change of Mind Returns

We may offer change‑of‑mind returns at our discretion. Conditions may apply. Faulty or defective Goods are always handled in accordance with ACL.

For full details, refer to our Returns & Refunds Policy.

10. User Accounts

You must ensure your Account information is accurate and kept up to date. You are responsible for maintaining the confidentiality of your password and for all activities under your Account.

11. Intellectual Property

All content on the Service, including text, graphics, logos, and images, is owned by Coastal Rural Traders or its licensors and is protected by Australian and international copyright laws.

12. Limitation of Liability

Nothing in these Terms limits your rights under the Australian Consumer Law.

To the extent permitted by law, we exclude liability for loss of profit, loss of revenue, loss of data, or business interruption. This exclusion does not apply to personal injury caused by our negligence, failure to comply with consumer guarantees, or any liability that cannot be excluded under Australian law.

13. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, supply chain disruptions, or transport delays.

14. Changes to These Terms

We may update these Terms & Conditions at any time. Continued use of the Service constitutes acceptance of the updated Terms.

15. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes shall be resolved in the courts of New South Wales.

16. Contact Us

For questions or concerns, contact us at:
contact@coastalruraltraders.com.au

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