Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits your rights under the ACL.
We may accept change‑of‑mind returns at our discretion, provided that:
If a change‑of‑mind return is approved, the customer is responsible for return shipping costs.
Change‑of‑mind returns are not available for:
If your item is faulty, defective, or not as described, please contact us as soon as possible so we can assess the issue and provide a remedy in line with the ACL.
Depending on the nature of the problem, you may be entitled to:
If the product is confirmed to be faulty, we will cover all return shipping costs.
If your order arrives damaged:
We will arrange a repair, replacement, or refund depending on the extent of the damage and your ACL rights.
Some products sold by Coastal Rural Traders may include a manufacturer’s warranty. These warranties are provided by the product manufacturer and are separate from your rights under the Australian Consumer Law.
All goods sold by Coastal Rural Traders come with guarantees that cannot be excluded under the ACL. You are entitled to:
Some products may come with a manufacturer warranty. These warranties:
If a manufacturer warranty applies, we will assist you in making a claim.
Please contact us with:
Email: contact@coastalruraltraders.com.au
All returns must be sent using a trackable service. We are not responsible for items lost in transit when returned by the customer.
To start a return, please contact us at:
Email: contact@coastalruraltraders.com.au
Please include:
Once your return is received and inspected, we will notify you of the outcome. Approved refunds are processed to the original payment method. Processing times may vary depending on your bank or payment provider.
If you have any questions about this policy or your rights under the ACL, please contact us at:
contact@coastalruraltraders.com.au
